Introduction
We value your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how our platform collects, uses, stores, and protects the information you provide when using our services.
By accessing or using this platform, you agree to the practices described in this policy.
Information We Collect
To provide healthcare related services, we may collect certain personal and medical information from users.
This may include:
- Name, email address, and phone number
- Account login details
- Health-related information such as symptoms or medical history
- Uploaded medical documents and lab reports or prescriptions
- Appointment and consultation records
- Device or usage information when accessing the platform
This information helps us provide better healthcare support and improve the user experience.
How We Use Your Information
The information collected through the platform is used to support healthcare services and improve functionality.
We may use your information to:
- Connect patients with doctors for consultations
- Provide AI-powered health insights and recommendations
- Allow doctors to review medical information and lab reports
- Facilitate appointment bookings and communication
- Improve the platform and develop new features
- Provide customer support and respond to enquiries
Your information is used only for purposes related to the services offered on the platform.
Data Protection and Security
Protecting your information is a priority for us. We implement security measures designed
to safeguard your personal and medical data from unauthorized access, misuse, or
disclosure.
These security measures may include encrypted data transmission, secure
servers, and restricted access to sensitive information. Only authorized personnel
and healthcare professionals can access relevant information when necessary to
provide services.
User Rights and Control
Users have the right to access and manage their personal information on the platform.
You may request to:
- Review your stored personal data
- Update incorrect information
- Delete certain information from your account
- Control how your information is used
Requests related to personal data can be submitted through the platform's contact or support channels.
Third-Party Services
The platform may integrate with third-party services such as payment providers, communication tools, or analytics services.
These services may have their own privacy policies governing how they handle information.
We recommend reviewing the privacy policies of any external services linked through the platform.
Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services, technology, or legal requirements.
Any updates will be posted on this page, and users are encouraged to review the policy periodically.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the platform's official contact channels.